Below FAQs are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to Support@WinningCrystal.com.
Presale
Do you ship internationally?
Yes, we do! We ship to almost every country in the world except the following ones. Due to shipping restrictions, we're sorry and will keep working on this.
Niue
French Guiana
The British Virgin Islands
Aruba
New Caledonia
Bahrain
Cayman Islands
How long does it take for an order to arrive?
The transit time depends on your location
Transit times
- US & Canada: 3-6 business days.
- Europe & UK: 3-6 business days.
- Australia & New Zeland: 5-15 business days.
- Rest of the world: 5-17 business days.
Why did the price change on checkout?
The prices shown on our website refer only to the value of the products. However, during checkout, a delivery fee and tax may be added to the total purchase price. If the price difference is much higher than expected, please contact us by email: Support@Winningcrystal.com
We will happily check this for you.
Do I have to pay import taxes/duties on an international order?
We make every effort to ensure that you do not incur additional import or customs taxes/duties; however, sometimes it is beyond our control.
If you are charged additional taxes/duties, you are responsible for the payment. Unfortunately, Winning Crystal cannot provide information on the specific taxes/duties that may be applied to international shipments. We are not responsible for any taxes/duties applied to your package.
For more accurate information, we recommend contacting your local customs office. This way, you won't be surprised by any unexpected charges at your end.
If you are charged additional taxes/duties, you are responsible for the payment. Unfortunately, Winning Crystal cannot provide information on the specific taxes/duties that may be applied to international shipments. We are not responsible for any taxes/duties applied to your package.
For more accurate information, we recommend contacting your local customs office. This way, you won't be surprised by any unexpected charges at your end.
How do I apply my discount code?
If you have a discount code, you can apply it here at the checkout page.
Check to make sure the code was copied properly and click “APPLY”, and then the price will change.
If you see an error message, please check if your discount code is valid.
Discount codes cannot be combined. Only one discount code can be used at checkout.
If the code doesn’t work, please contact us: Support@Winningcrystal.com
Check to make sure the code was copied properly and click “APPLY”, and then the price will change.
If you see an error message, please check if your discount code is valid.
Discount codes cannot be combined. Only one discount code can be used at checkout.
If the code doesn’t work, please contact us: Support@Winningcrystal.com
What methods of payment do you accept?
You can pay by Visa, Mastercard, Discover or American Express but also by Paypal, Shopify Pay, Apple Pay or Google Pay. We do not accept bank checks, wire transfers or cash on receipt.
Note: We do not support cash on delivery. Sorry for the inconvenience.
Will my order be shipped in one package?
For logistical purposes, items in the same order may arrive separately. We do this to ensure that items are shipped to our customers as quickly as possible.
Will I be charged Sales tax on my order
Sales tax is a tax charged on the supply of goods and services. You may also know it as VAT or GST, depending on where you live. Unfortunately, Winning Crystal has no control over the tax rates of different countries. Sales tax is automatically applied to your Buddha Stones order in accordance with individual state codes and regulations.
My payment was declined - What should I do?
If you are experiencing issues when making a payment at checkout, please double-check and follow the guide below.
If the above steps do not resolve the issue, please contact us with the provided details, and we will investigate further.
To assist us in resolving the issue, please include as many of the following details as possible:
What operating system do you use (e.g., iOS, Android, Windows Vista, macOS)?
What internet browser are you using (e.g., Internet Explorer 8, Firefox, Safari, Chrome)?
What payment method were you trying to use (e.g., PayPal, Visa)?
A description of the problem and the time it occurred.
If you received an error message, please include it in your message to us.
Card expiry date. Ensure your card billing address matches the billing address you provided during checkout.
If the above steps don't resolve the issue, your credit card company or bank will have more information. If using PayPal, please contact PayPal directly if your payment has been declined.
Error Message:
Please make sure you have entered the correct details. If all details are correct, please contact your bank to ensure there are no problems with the card.If the above steps do not resolve the issue, please contact us with the provided details, and we will investigate further.
To assist us in resolving the issue, please include as many of the following details as possible:
What operating system do you use (e.g., iOS, Android, Windows Vista, macOS)?
What internet browser are you using (e.g., Internet Explorer 8, Firefox, Safari, Chrome)?
What payment method were you trying to use (e.g., PayPal, Visa)?
A description of the problem and the time it occurred.
If you received an error message, please include it in your message to us.
Payment Declined:
If your credit or debit card was declined, please check the following:Card expiry date. Ensure your card billing address matches the billing address you provided during checkout.
If the above steps don't resolve the issue, your credit card company or bank will have more information. If using PayPal, please contact PayPal directly if your payment has been declined.
Returns & Exchanges
What is the return/exchange policy?
All orders can be returned for a full refund or exchanged within 30 days with proof of purchase. Return shipping is not included. Returns are processed within 10-14 business days after being delivered and received.Read more at return policy
Email
Isabella Carter for the fastest Customer Service response: Support@Winningcrystal.com
CONTACT US:
The item I received doesn't look like the picture on the website.
We understand how difficult it can be to choose personal items online. Don't worry! Please send us a picture of the item you received and order number to Support@WinningCrystal.com , so we can confirm the correct product was shipped.
I received the item but I don't like it.
We're sorry to hear that you've received the item you did not like.
Don't worry! We'll do our best to help you with this. Please reach out to Support@WinningCrystal.com.. You can check our return policy
My item is broken.
We're sorry to hear that you've received an broken item.
Don't worry! We'll do our best to help you with this. Please reach out to our customer support at our contact us page.
Please try to have the following information to send to
Support@WinningCrystal.com., so that we can help you as quick as possible:
Order number
A photo image of the product
Name of product
The unboxing video can serve as evidence that the product arrived damaged.
