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What is the price of shipping?
We like to keep things simple, Standard shipping is $4.99.Sometimes we offer FREE SHIPPING* promotions.
What is the shipping time?
All orders are in stock and shipped within 24-48 hours business days.
Transit times
- US & Canada: 3-6 business days.
- Europe & UK: 3-6 business days.
- Australia & New Zeland: 5-15 business days.
- Rest of the world: 5-17 business days.
Orders are shipped Monday through Friday. We do not ship on Saturday, Sunday and postal holidays.
Shipping carriers with the same level of service may be replaced at our discretion to ensure prompt delivery.
*Free shipping for retail customers only.
If you have made an error in your address, please email us ASAP., so we can quickly change it. After an order has left the warehouse, the address cannot be changed any more.
Please note that we are not held responsible for any import duties or taxes. Some of our products come from our overseas warehouse and you may need to pay import duties or taxes, especially living outside of the USA.
Do you offer international shipping?
Absolutely, we offer global shipping services. However, it's important to note that there are a few exceptions due to logistical constraints. Currently, we are unable to ship to certain remote areas, including:At Winning Crystal, your happiness is our top priority.
We are dedicated to ensuring that every interaction with us, from placing an order to returning an item, is a delightful experience for you. Our commitment is to consistently provide exceptional products and outstanding customer service. With that in mind, here are a few important details you might find useful:
Can I return or exchange an item?
Absolutely! We offer a 30-day return or exchange policy from the date you receive your item. Whether it's a matter of size, a damaged product, or simply a change of heart, we're here to assist you. Our team is ready to help facilitate a refund or a replacement, ensuring your satisfaction with every purchase.What if I just don't like my product?
If you're not completely satisfied with your product, we've got you covered with our 30-day return policy. Simply contact us within 30 days of receiving your item if it's not quite what you expected. Our dedicated customer service team will guide you through the return or exchange process, ensuring you find a solution that works best for you, whether it's a different item, a refund, or another option. We strive to make your experience with us positive, even when returns are necessary. Your satisfaction is our top priority.How do I return an item?
If you wish to return an item, please send an email to Support@WinningCrystal.com We will respond with the return address within 24-48 hours. To qualify for a return, the item should be unused, ideally with the packaging unopened.You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (10 to 15 business days), and the time it takes your bank to process our refund request (5 to 10 business days). To ensure a smooth return or exchange process, please reach out to us within 30 days of delivery. This timeframe helps in reducing the risk of lost packages and expedites the return process.Do I pay for shipping on returns?
Yes, we kindly ask that you cover the shipping costs for returns. You have the flexibility to choose any carrier that you prefer. For your peace of mind and a seamless return process, we recommend selecting a shipping option that offers tracking. This allows both you and us to easily keep track of the return, ensuring a smooth and efficient experience.Can I cancel my order?
Certainly! If you've made a purchase unintentionally or have had a change of heart, please inform us as soon as possible. In cases where your order has not yet been shipped, we can promptly cancel it and ensure that a full refund is processed without delay.The shipping fee for the product is non-refundable.
Got more questions? Please email us at Support@WinningCrystal.com
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